Since 1995 when we started running adventure tours around the world we have rarely had any complaints. However, should you find you have any problems with our service here in the UK or whilst abroad, please follow the procedures below.

Complaint Procedure
As stated in our booking conditions, if you have a problem with any aspect of your Tour or Arrival Package, you should first inform your Tour leader or representative during the tour, who will then endeavour to resolve the matter to your satisfaction.

Normally we can resolve all problems at this stage.

Any further official complaint must be put in writing to the Company within 28 days of the end of the Tour or Arrival Package. This should be sent to the United Kingdom head office in Featherstone, West Yorkshire.

Non Complaint Negative Feedback
You may wish to make a comment about our service, your holiday or whatever you wish - but you might not want to make an official complaint.

Please contact Ralph Foulds, Tour Operations Director directly with your comments.

If you have to...