Feedback & complaints

General feedback
We are always keen to get as much feedback as possible about every aspect of our operations. As well as your experiences while on holiday with us, this could also include the design, layout and usability of our website; the service provided by our UK-based office; our community website; or the actual design of our itineraries. So please feel free to contact us and tell us about your experiences as we are always very pleased to hear from you and it all helps us to improve the service we provide.

Complaint procedure
Since 1995, when we started running adventure tours around the world, we are proud to say that we have rarely received complaints. However, should you find you have any problems with our service here in the UK or whilst abroad, please follow the procedures below.

As stated in our booking conditions, if you have a problem with any aspect of your holiday, you should first inform your tour leader or representative during the tour, who will then endeavour to resolve the matter to your satisfaction.

Normally we can resolve all problems at this stage.

Any further official complaint must be put in writing to the company within 28 days of the end of the holiday. This should be sent to the head office in Farsley, West Yorkshire.

Non complaint negative feedback
You may wish to make a comment about our service, your holiday or whatever you wish - but you might not want to make an official complaint. If so, please contact Ralph Foulds, our Operations Director, with your comments and he will follow up on these with you.